Frequently Asked Questions

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General Questions

Xpertspool is a platform where you will find well Vetted Experts in the field of Design, Development and Marketing with a dedicated manager to overlook your experts and a management team working 24/7 to better train our Xperts.

You must know freelancing sites, untrustworthy freelancers and problematic transactions. You must also know high end Experts resourcing services which are more expensive than startups. We are here to solve the problems of Startups, Agencies and businesses looking for exponential growth through trusted, well vetted, and constantly trained Xperts with 5 years+ Experience at an affordable monthly price. Tell us if we are different or not ? 🙂 

We have 3 steps in expediting experts. First, select the expertise that you are looking for. Second step, sign up through our platform and send us your requirements. And third, we will provide you a pool of vetted Xperts whom you can again interview and hire to fill your team. Easy as that. 

Yes, for sure. You will get multiple options to choose after you sign up and let us know your requirements.

You will be assigned a dedicated manager and an Xpert within 24 hours and you can start right away.

No, there is a legally binding contract and you can only work with our Xperts through Xpertspool to maintain a high level of quality and reliability.

Yes, we have 100s of well vetted Xperts and roles whom you can hire through Xpertspool. 

Yes, We have teams which work on fixed projects on the backend and we will send quotes for those. Please shoot an email to our support team. 

We are almost always available on email and our Facebook Page Also, we have a phone number which you can contact through Whatsapp.

We provide customer service through email, Facebook page, Whatsapp, and Zoom/Skype calls when necessary.

All your work is protected through a legally binding contract between you and Xpertspool, and Xpertspool and our Xperts.

Yes, you will get the exact project estimation and time taken through your requirements from our dedicated managers. 

Yes, our Xperts are well vetted and trained so that they are highly proficient in English.

We have a 4 step process to vet Xperts. First, we test for English skills and CVs with at least 5 years of Experience. Then, our HR team checks references and the technical team checks their previous work. If the Xperts pass through here, we have in-person or online Interview for rigorous skill tests. And, if these criterias are met, our Xperts are enrolled. Then, we make sure that our Xperts perform really well and are trained on a constant basis.

Yes, we have a 7 day money guarantee. (excluding transaction fee) 

Yes, you can interview the Xperts and also send out demo tasks. But, please be advised that our Xperts or managers have a right to reject demo tasks if they take too much time. 

No, you don’t have to deposit anything prior to signing up. Pay as you Go. 

We have a legally binding contract with all our Xperts and take complete responsibility with NDA’s for project and personal confidentiality. 

We use clockify to track all our Xperts and reports will be provided whenever asked.

Yes, we do sign legally binding Non Disclosure Agreement.

Our Xperts

We have 3 steps in expediting experts. First, select the expertise that you are looking for. Second step, sign up through our platform and send us your requirements. And third, we will provide you a pool of vetted Xperts whom you can again interview and hire to fill your team. Easy as that. 

Our Xperts can join your team in 24 hours and get up and running. 

No, it is a pay as you go service as our core value is in building a platform which will decrease unwanted spending for our clientele and provide the maximum value. 

Yes, we can provide you a team of Xperts according to your needs. 

Usually, our Xperts work 4 Hours/Day for 5 days/week. If needed we do provide custom services for full time work after understanding your requirement

Our Xperts are based in Nepal, India and Kenya to make sure that our services can be kept affordable and we can help the amazing Xperts in these countries work globally.

Whenever you encounter a problem, please let our dedicated manager know or shoot an email. We keep our customers first. So, we will either change your Xpert or refund the amount after discussions with you. 

Xpertspool is in the mission to extentuiate Remote work which we highly believe on due to which onsite presence of our Xperts will not be possible. 

We have very rarely encountered this issue. But, if there is one, We will dig deep in the issue to understand what went wrong and take action accordingly and compensate you for your time and change the Xpert if necessary. 

Yes, you will always be in direct Communication with the Xpert through Slack or any other platforms of your choice.

It takes around 24 hours to assign a dedicated manager and an Xpert after you sign in and send us your requirements. 

All of our Xperts have more than 5 years of Experience in their domain. 

You can communicate with our Xpert through Xperts Portal , Slack, Asana or any tool your team uses. 

Charges & Refunds

Unfortunately, we do not provide refund in such scenarios. 

Please do email our support immediately and we will take care of the issue. 

You can terminate the service through the portal through login > Accounts > Cancellation.

No, there are no additional or hidden fees. We know it’s very affordable and unbelievable, but isn’t that how disruption happens. 😉 

The hourly rate varies but the average rate is $30/ hour. 

Miscellaneous

Please do send us an email to our support. We will either change the Xperts or refund the amount.

Yes, our Xperts work on multiple languages. 

If you’re an existing customer and want to refer your friends to us,  you will receive 15% of their recurring payment. Send us enough referrals, and you get our service for FREE and also make a little bit of cash on the side. Naturally, we also have an affiliate program should you be interested.

Why XpertsPool? To Scale with Confidence !!

Freelancers Top Talent

Reliability

Highly Reliable
Unreliable
Reliable

Fees

Avg $1200/mo.
Avg. $50/hr.
Avg. $12,000/mo.

Supervision

Dedicated Manager
No Supervision
Extra $15,000/mo.

Security

Guaranteed
No Security
Secure

HR Process

Hand-picked
Hectic
Costly

Project Size

Any
Small
Fixed

Customer Support

Yes
No
No

Why XpertsPool? To Scale with Confidence !!

Reliability

Highly Reliable

Freelancers

Unreliable

Top Talents

Reliable

Fees

Avg. $1200/mo.

Freelancers

Avg. $50/hr.​

Top Talents

Avg. $12000/mo.

Supervision

Ded. Manager

Freelancers

No Supervision

Top Talents

Extra $15000/mo.

Security

Guaranteed

Freelancers

No Security

Top Talents

Secure

HR Process

Hand-picked

Freelancers

Hectic

Top Talents

Costly

Project Size

Any

Freelancers

Small

Top Talents

Fixed

Customer Support

Yes

Freelancers

No

Top Talents

No

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Kudos to you guys. It has been a great help hiring from Xpertspool. I haven't had a problem till date and the monthly subscription is what helps me get work done. Also, the remote workers work efficiently and timely.

Donald Fellar

Sequential

I found Xpertspool while I was searching for remote workers to scale my agency. Right now, 3 of my core team are from the portal which is helping me a lot to scale. They have great customer service with the dedicated manager being a big help to maintain the deliverables.

Lizzy Davidson

WilliamRast

I own a startup ecommerce company. I have been able to get things done working with Xpertspool. Whenever I need to work on any part of my website, I hire someone and after the work is done, I get to move on. Hired 2 different Xperts last 5 months without a problem.

Richard Wilson

The Movement

Hey guys. Whats up Ullekh ? First thing, you guys are fun. Love you guys. I won't give you amici a recommendation. I just want to tell everyone that these guys are fun and they have good people. They care about you and your business. Restaurant Owner here. Hired Graphic Designers and UI Experts from XPertspool.

Luci Russo

Revo

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